**Business Days Are Monday - Friday. From 10am - 5pm (PST)**
•Once You Placed Your Order Please allow 7-10 Business Days To Process Your Order (DOES NOT INCLUDE THE DAY YOU ORDER.) Then A Tracking Number Will Be Issued To You By Email.
Tracking updates on the USPS website can take up to 72 hours once shipped. Once orders are shipped, we have no control over the process or delays, returned, lost, or missing packages.
- Once We Send You A Tracking Number And Your Order Is Shipped QueenVLashesss Is No Longer Responsible For Lost/Misplaced Packages. We are not responsible for any delays by USPS. PLEASE EXPECT DELAYS DURING HOLIDAY SEASON.
You Must Contact Your Local USPS Office directly at (1-800-275-8777) USPS . For Any lost, stolen, or damaged packages must be reported/Filed to USPS.
QUEENVLASHESSS DOES NOT REIMBURSE ANY LOST/STOLEN PACKAGES. Claims Must Be filed Directly with USPS
- We Are Not Responsible For Incorrect Addresses Please Double Check Your Address Before You Place Your Order. If Your Package Get's Returned To Us For An Incorrect Address We Will Issue A Refund On Item's As Shipping Is Non-Refundable Due To Shipping Cost's Already Been Paid For/Shipped.
- ALL ORDERS ARE SHIPPED THE WAY THEY ENTER WE DO NOT MODIFY ORDERS. PLEASE NOTE THAT ALL LASHES ARE 100% HANDMADE AND CAN HAVE A SLIGHT DIFFERENCE
•If your order has not shipped out we may cancel your purchase. however there is a cancellation fee applied to the refund total, solely because we the company get charged a fee to cancel a purchase with no reimbursement. Fee total is usually 2$-3$. If you agree to this fee please let us know your order # and we may process your request.