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  • Once You Placed Your Order Please allow 2-5 Business Days To Process Your Order (DOES NOT INCLUDE THE DAY YOU ORDER.)

 

  • Buisness Days Are Monday - Friday. From 10am - 5pm (PST)


  • Tracking updates on the USPS website can take up to 72 hours once shipped.Once orders are shipped, we have no control over the process or delays, returned, lost, or missing packages. 
  •  Once We Send You A Tracking Number And Your Order Is Shipped QueenVLashesss Is No Longer Responsible For Lost/Misplaced Packages. We are not responsible for any delays by USPS. PLEASE EXPECT DELAYS DURING HOLIDAY SEASON.

 

  • You Must Contact Your Local USPS Office directly at (1-800-275-8777) USPS . For Any lost, stolen, or damaged packages must be reported/Filed to USPS.

 

  • QUEENVLASHESSS DOES NOT REIMBURSE ANY LOST/STOLEN PACKAGES. Claims Must Be filed Directly with USPS
  • We Are Not Responsible For Incorrect Addresses Please Double Check Your Address Before You Place Your Order. If Your Package Get's Returned To Us For An Incorrect Address We Will Issue A Refund On Item's As Shipping Is Non-Refundable Due To Shipping Cost's Already Been Paid For/Shipped. 

 

  • ALL ORDERS ARE SHIPPED THE WAY THEY ENTER WE DO NOT MODIFY ORDERS. PLEASE NOTE THAT ALL LASHES ARE 100% HANDMADE AND CAN HAVE A SLIGHT DIFFERENCE