- All Sales Final. Due To Sanitary Reasons We Do NOT Accept Returns Nor Exchanges. NO EXCEPTIONS.
- Once YOUR PACKAGE Has Been Delivered And You Experience Any Item DAMAGED OR MISSING , You Have 48hours To Contact Us VIA EMAIL AT INFO@QUEENVLASHES.COM PROVIDING YOUR ORDER NUMBER , FULL NAME USED ON ORDER AND ATTACHED IMAGES OF THE DAMAGED ITEM/S SO WE CAN CHECK TO SEE THE PICTURE WE HAVE IN FILE TO CHECK FOR ELIGIBILITY ON STORE CREDIT *
*IF LASHES ARE DAMAGED OR HAVE ANY ISSUE'S STORE CREDIT MAY BE ISSUED. IF LASHES ARE WORN/USED WE CAN NOT ISSUE ANY REFUND'S.
CAN I CANCEL AN ORDER?
* Yes , we may cancel the order If your order has not shipped out we may cancel your purchase. however there is a cancellation fee applied to the refund total, solely because we the company get charged a fee to cancel a purchase with no reimbursement. Fee total is usually 2$-3$. If you agree to this fee please let us know your order # and we may process your request.
Entered The Wrong Address?
*QueenVLashes is not responsible for any missing packages nor an incorrect address. If you place an order and entered the wrong address we are not able to modify your address. You can email us that you used the wrong address and we can issue you a refund therefore you can reorder with the correct shipping information. If you do not contact us and we ship your package we are not responsible for it being delivered to the wrong address nor it being sent back to us. We ship all orders in the way we recieve them.
••We don't do refunds. When you checkout you are agreeing to our terms and policies.••
**WE ARE NOT RESPONSIBLE FOR ANY ERRORS USPS CAN MAKE**
*Once We Send You A Tracking Number And Your Order Is Shipped QueenVLashesss Is No Longer Responsible For Lost/Misplaced Packages. We are not responsible for any delays by USPS. PLEASE EXPECT DELAYS DURING HOLIDAY SEASON.
*You Must Contact Your Local USPS Office directly at (1-800-275-8777) USPS . For Any lost, stolen, or damaged packages must be reported/Filed to USPS.
- PLEASE NOTE THAT ALL LASHES ARE 100% HANDMADE AND CAN HAVE SMALL DIFFERENCES. ON EVERY RESTOCK LASHES TEND TO BE DIFFERENT FROM PREVIOUS DUE TO THEM BEING HANDMADE