Política de reembolso

•OUR WEBSITE/MOBILE APP POLICY

 

All Sales Final. Due To Sanitary Reasons We Do NOT Accept Returns Nor Exchanges. NO EXCEPTIONS.

    LASHES DO NOT COME LABELED UNLESS MENTIONED ON NOTE SECTION BEFORE CHECKING OUT

 

ALL OUR SINGLE LASHES VARY IN PACKAGING. 

MISSING ITEMS?

• Once YOUR PACKAGE Has Been Delivered And You Experience Any Item DAMAGED OR MISSING , You Have 48hours To Contact Us VIA EMAIL AT INFO@QUEENVLASHES.COM PROVIDING YOUR ORDER NUMBER , FULL NAME USED ON ORDER AND ATTACHED IMAGES OF THE DAMAGED ITEM/S SO WE CAN CHECK TO SEE THE PICTURE WE HAVE IN FILE TO CHECK FOR ELIGIBILITY ON STORE CREDIT *

 

DAMAGED ITEMS?

*IF LASHES ARE DAMAGED OR HAVE ANY ISSUE'S  STORE CREDIT MAY BE ISSUED. IF LASHES ARE WORN/USED WE CAN NOT ISSUE ANY REFUND'S.

 

CAN I CANCEL AN ORDER?
   * Yes , we may cancel the order If your order has not shipped out we may cancel your purchase. however there is a cancellation fee applied to the refund total, solely because we the company get charged a fee to cancel a purchase with no reimbursement. Fee total is usually 2$-3$. If you agree to this fee please let us know your order # and we may process your request.

 

 

Entered The Wrong Address?
*QueenVLashes is not responsible for any missing packages nor an incorrect address. If you place an order and entered the wrong address we are not able to modify your address. You can email us that you used the wrong address and we can issue you a refund therefore you can reorder with the correct shipping information. If you do not contact us and we ship your package we are not responsible for it being delivered to the wrong address nor it being sent back to us. We ship all orders in the way we recieve them.

 

••We don't do refunds. When you checkout you are agreeing to our terms and policies.••

 

MISSING PACKAGE?

**WE ARE NOT RESPONSIBLE FOR ANY ERRORS USPS CAN MAKE**

*Once We Send You A Tracking Number And Your Order Is Shipped QueenVLashesss Is No Longer Responsible For Lost/Misplaced Packages. We are not responsible for any delays by USPS. PLEASE EXPECT DELAYS DURING HOLIDAY SEASON.

 *You Must Contact Your Local USPS Office directly at (1-800-275-8777) USPS . For Any lost, stolen, or damaged packages must be reported/Filed to USPS.

       

• PLEASE NOTE THAT ALL LASHES ARE 100% HANDMADE AND CAN HAVE SMALL DIFFERENCES. ON EVERY RESTOCK LASHES TEND TO BE DIFFERENT FROM PREVIOUS DUE TO THEM BEING HANDMADE

 

 

 

Footwear Return Policy- STORE CREDIT 

We want to be sure you’re completely satisfied with your purchase! We do offer returns within 7 days of receiving your order. Please note that the return shipping cost is the customer’s responsibility, and we do not provide return labels—this will be at customer's expense. Please make sure to read each item’s description carefully, especially for sizing, before purchasing. Items must be returned unused, in their original condition, and with all original packaging. If the item is damaged or used, no store credit will be issued. Store credit will only be provided for items returned in their original, unused state. If you have any questions, feel free to contact our support team. Thank you!